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Continue shoppingAt Nordiv Montreal, we aim to deliver every order quickly, safely, and efficiently.
Please review the information below to understand our shipping process, timeframes, and responsibilities.
All orders are processed within 1 to 3 business days after payment confirmation.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and courier details.
Orders placed during weekends or holidays may require additional processing time.
Delivery times may vary depending on your location and customs processing.
Our average delivery timeframe is:
Canada & United States: 7–15 business days
Europe: 10–20 business days
Other international destinations: 15–25 business days
⏱ Please note: During busy periods, holidays, or customs inspections, shipping delays may occur. Nordiv Montreal cannot be held responsible for such delays once a parcel is in transit.
All products are shipped directly from our trusted suppliers in China.
This allows us to offer competitive prices and a wide selection of products.
As a result:
International customs duties, VAT, or import taxes may apply, depending on your country’s regulations.
These costs are not included in your order total and are the customer’s responsibility.
Shipping costs are calculated and displayed at checkout.
Rates depend on:
The weight and size of the items ordered
The destination country
The selected shipping method
We occasionally offer free shipping promotions, which will be clearly stated on our website when available.
After shipment, you will receive an email with your tracking number.
Tracking information may take 2–5 business days to become active after dispatch.
You can track your parcel using the link provided in your email or through the courier’s website.
Nordiv Montreal is committed to ensuring safe delivery, but certain responsibilities rest with the customer:
If tracking indicates that an order has been delivered to the provided address, Nordiv Montreal is not responsible for lost or stolen packages.
Customers are responsible for providing accurate and complete shipping details during checkout.
Address errors must be reported within 24 hours of placing the order.
If an incorrect address causes a failed delivery or return, reshipping fees may apply.
If your order appears delayed beyond the expected delivery window:
Check your tracking information for status updates.
Contact your local postal service for assistance.
If the issue remains unresolved after 30 business days, contact us at info@nordivmontreal.com and we will investigate the situation.
We may offer a reshipment or refund depending on the outcome of the courier’s investigation.
All international orders may be subject to import duties, customs fees, or taxes.
These fees are not included in our prices and must be paid by the customer upon delivery.
Failure to pay these fees may result in your parcel being returned to sender, and such cases are not eligible for refunds.
For any shipping or delivery inquiries, please contact our support team:
Nordiv Montreal
📍 Pieter van der Doesstraat 12, 3262JW Oud-Beijerland, The Netherlands
📧 info@nordivmontreal.com
🕒 Monday–Friday: 9 AM – 5 PM | Saturday–Sunday: 10 AM – 5 PM
🌐 https://nordivmontreal.com
